Job Details

  • Title: Employee Relations Representative
  • Code: RCI-JSN-52342
  • Location: Tampa Florida (FL) 33612
  • Posted Date: 05/16/2019
  • Duration: 3-5 Months
  • Status: Open/Slot Over
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  Job Description


Responsible for providing timely, compliant and customer-oriented handling of: 
Grievance cases – Handles complaints and concerns that employees identify related to workplace issues, or a violation of company policy, practice or procedure. Reviews / investigates complex cases such as discrimination, harassment, retaliation and other workplace complaints. 
Complex Workplace Accommodation cases - Provides employee relations expertise and support on complex workplace accommodation request cases. 
Corrective Action Process - Provides expertise to Management on effectively handling progressive discipline process to address misconduct or policy violation cases. 
Performance Management / Performance Improvement Process - Provides expertise and coaching to Management on effectively handling performance coaching to employees, Below Standards Notice and Performance Improvement Plans. 
General Employee Relations Coaching / Advice – provides coaching and advise to managers and employees on general ER matters or issues.
Reorganizations / Reduction in Force - Support HR Partners by providing ER expertise during reorganizations and reductions in force cases. 
Employee Relations Training – Delivers standardized Employee Relations training to target groups within the business. 

Qualifications / Requirements 
A minimum of a Bachelor’s Degree is required. 
Progressive HR experience with a concentration in Employee Relations and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management 

Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance 
Fluent in Spanish and English 
Experience documenting workplace investigation reports 
Previous experience handling accommodation cases 
Ability to prioritize and handle multiple employee relations cases simultaneously, ensuring high quality and customer service standards. 
Good facilitation and training delivery skills. 
Experience supporting reorganizations and reductions in force. 
Relationship management, coaching and collaboration skills, with leaders at all levels and employees 
Demonstrates customer orientation and excellent customer service skills 
Experience with HR Information systems and using Service Center technologies, ticket management, knowledge management, telephony, document management, etc.