Job Details

  • Title: Lab Technical Support
  • Code: RCI-FB-9362310
  • Location: Seattle Washington (WA) 98109
  • Posted Date: 07/10/2019
  • Duration: 12 Months
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  Job Description

Lab Maintenance + Troubleshooting

  • Assist UX Lab Managers with construction of new UX Labs
  • Manage field equipment inventory
  • Assist researchers with set up of labs prior to research studies
  • Daily check-in on all UX labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction
  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use
  • Use the ticketing system to open, track, and resolve all UX lab & related issues
  • Tool Administration
Coordinate trainings with external tool vendors
Manage distribution of tool licenses
Provide on-going technical support, documentation, training and assistance to UX Researchers
  • Detail oriented with ability to handle multiple projects simultaneously
  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
  • Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors
  • AV installation, operation, and troubleshooting experience – including but not limited to equipment integration, handling, break/fixing and configuring audio & video hardware, and cable & connector types
  • Experience with audio & video processing equipment, such as Extron
  • Familiarity with video recording and streaming concepts and codecs
  • Compelling communication and a strong customer service orientation
  • Familiarity with ux/usability research & methods is strongly preferred