Job Details

  • Title: Order Entry Specialist
  • Code: RCI-VTL-21626
  • Location: Tulsa Oklahoma (OK) 74117
  • Posted Date: 07/11/2019
  • Duration: 30 Months
  • Status: Open/Slot Over
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  Job Description

The ideal candidate will be responsible for the fulfillment of service orders, this includes Order Management, (managing escalations, communications with customers, and troubleshooting issues) and assignment of work to offshore Order Entry (OE) personnel.

  • Experience should include working with offshore ordering centers to ensure customer orders are delivered on time
  • Must have a minimum 5 years of experience managing Order Entry ordering functions
  • Must have thorough understanding of wholesale products, associated fulfillment processes, and Telecomm ordering, provisioning, and billing systems
  • Preferred to be well versed in the following Telecomm products: PIP (Private IP), ELINE, ELAN, SCI (Secure Cloud Interconnect), PL (Private Line), MPL (Metro Private Line), USPL (US Private Line)
  • Good to have knowledge of the following systems: OBP, Ebonded UI, DOMS, Global Wholesale Portal/Portfolio, VRD, VV911, SIPGUI, eBro, F&E, IBRS, COMS, CPSST, TCOMS, AccOrd, ITEMS, OBUS, NetCap, SMARTS