Job Details

  • Title: Security Specialist
  • Code: RCI-5500
  • Location: Elgin Illinois (IL) 60124
  • Posted Date: 09/06/2019
  • Duration: 12 Months
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  Job Description

  • The Remote Security Update Service (RSUS) team applies monthly and quarterly Operating System Security patch updates to P25 Astro systems throughout North America and South America.
  • As part of the team, you will apply Windows OS updates to customer devices on a monthly basis.
  • On a quarterly basis, you will apply ESXi (VMware), Red Hat Linux, Dot Hill DAS, and McAfee ePolicy Orchestrator (ePO) security patches.
  • You will be required to troubleshoot any issues related to applying the patches, and working with development and Level 2 support teams as needed to resolve any issues.
  • The RSUS team provides reports to customers and field teams of system patching status upon completion of applying patch updates.
  • RSUS team members coordinate patching schedules with field teams, explaining the patch update process and communicating expected system impacts during patching.
  • Perform preventative maintenance system checks to ensure proper system operation
  • May have to work evening hours from time to time (10% - 15%) to apply patch updates during customer maintenance windows
  • Developing, maintaining, and updating internal process documentation
  • Working on process improvement initiatives throughout the year
Preferred Knowledge/Skills:
  • Knowledge of IT systems such as IP Networking, VMware (Vsphere), and remote access protocols (SSH, RDP, SCP), ESXi (VMware), Red Hat Linux
  • Bachelor's Degree in IT related field(Electrical Engineering, CompSci, Computer Engineering) or 2 year associate's in electronics and at least one network certification for example: Network+, CCNA, Security+, or related certification
  • Computer literate with proficiency in Windows Office Suite, Windows OS, and Google applications Suite
  • Must have self-management skills and people skills to work closely with customers as well as Sales, Engineering, Project Management, and customer service teams
  • Able to solve customer problems quickly during stressful situations
  • Excellent communication and customer service skills to promote and demonstrate an attitude of teamwork, cooperation, and customer service
  • Must be able to work well in a group setting, collaborating with other team members to resolve technical issues
  • Promptly respond to customer needs in a professional and enthusiastic manner
  • Systems maintenance, troubleshooting, and repair