Job Details

  • Title: Change and Communications Lead
  • Code: RCI-11101
  • Location: Wilmington Delaware (DE) 19850
  • Posted Date: 09/11/2019
  • Duration: 4 Months
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  Job Description

The Change Lead is accountable for creating, owning and delivering change and communication plans; working with impacted teams to assess the scale of the people impact of the change, and for preparing and delivering a strategy to transition people impacted by the change from their current way of working, through a transition period, to the new way of working. This is a business change role and will support the Customer Enablement programme to bring many disparate processes into a ‘single way’ approach. The individual is responsible for building the country specific go to market plans, ensuring a smooth embedding of changes for internal and external stakeholders.

  • Designing and executing a change management plan that maximises customer & employee adoption and usage, and minimises resistance/delayed adoption
  • Takes ownership for driving the change plan and communications plan through to a successful conclusion
  • Independently drive the change and coms plans to successful completion
  • Conducting continued stakeholder engagement analysis, mapping and engagement planning
  • Ensuring that change impact assessments are completed
  • Designing and executing change management activities including: internal communication; learning & development; coaching; and resistance management, to transition impacted people to the desired future state
  • Ensuring that change interventions have defined business targets and measures and achieve those results
  • Identifying potential people related risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Tracking and reporting on benefits realisation of the change initiatives
  • Ensuring business readiness criteria identified in the market specific change strategy are achieved prior to any launch
  • Monitoring and ensuring the change is embedded into business as usual activities and implement any corrective actions required
Minimum Requirements
  • Strong experience defining and delivering business change plans related to system and business process deployments
  • Excellent written and verbal communication skills
  • Working knowledge of information/technology systems eg, MS applications
  • Strong organizational and operational skills
  • Strong customer service orientation skills
  • Excellent interpersonal, conflict management, and customer relationship skills
  • Excellent facilitation skills
Preferred Background/Additional Skills
  • Bachelor’s degree or equivalent directly- related experience
  • PROSCI trained
  • Strong problem-solving skills
  • Data analysis
  • Leadership skills
  • Presentation preparation
  • Collaborative style, team player
Internal and External Contacts/Customers
  • Global Assurance and Reporting Services
  • Compliance
  • Procurement
  • IS/IT
  • Contributions
  • External SaaS service provider
  • Global business users across client from Medical and Compliance functions