Job Details

  • Title: Help Desk Analyst
  • Code: RCI-BMS-29136-1
  • Location: Tampa Florida (FL) 33634
  • Posted Date: 10/08/2019
  • Duration: 6 Months
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  Job Description

Provide Level 1 support for databases, software & devices.

  • Excellent Customer Service skills.
  • Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
  • Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday).
  • Certified in 1 or more of the following A+ • MCP (Microsoft Certified Pro) • Win7 or above.
  • Two year business/technical degree or equivalent work experience for Jr/Intermediate.
  • Two years of prior related work experience in a technical support environment.
  • Two years’ experience working directly with the public in a service capacity.
  • Windows Family Operating systems (Win7 & Win10).
  • Email and Calendar Systems.
  • VPN Remote connectivity.
  • Basic Network connectivity troubleshooting skills.
  • Basic Service Now or Remedy Help Desk Support tool and processes.
  • Able to follow Basic ITIL knowledge Base.
  • Customer Service Phone training able to apply customer empathy.
  • Web based applications.
  • Handles problems that are complex, unknown and new with confidence.
  • Multitasks by thinking, typing, troubleshooting and talking effectively.
  • Ability to apply active listening.
  • Demonstrated ability to work individually or within a team environment.
  • Strong analytical skills and demonstrated ability to troubleshoot.
  • Ability to explain technical information to non-technical clients.
  • Strong verbal and written communication skills.
  • Demonstrated ability to learn new skills and apply the knowledge.
  • Laptop, iPad, mobile phone and peripheral hardware configurations.
  • Additional Languages a PLUS (Spanish, Portuguese, French).