Job Details

  • Title: Customer Service Representative
  • Code: RCI-21705-1/21706-1
  • Location: Baltimore Maryland (MD) 21230
  • Posted Date: 11/08/2019
  • Duration: 12 Months
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  Job Description

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proficient in Microsoft Excel, Access, and Outlook
  • Familiar with  system applications (e.g. CC&B, MDM, LiveVox ) - used for CSR II
  • Familiar with CMS / Avaya phone system - used for CSR II
  • High school diploma or equivalent
  • Energy/Utility experience