Job Details

  • Title: Zendesk Administrator
  • Code: RCI-9521902
  • Location: Menlo Park California (CA) 94025
  • Posted Date: 11/22/2019
  • Duration: 7 Months
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  Job Description



Own all operational aspects of Zendesk configuration

Identifying pain points and efficiency opportunities within the Zendesk configuration and make configuration improvements Own Zendesk / vendor relationship
Generate metrics and dashboards for internal usage

Skills:

  • Minimum two years direct Zendesk administration experience required
  • Education:
  • Demonstrated ability to prioritize and manage multiple projects simultaneously
  • Experience in implementing and administration of Zendesk.
  • Effective communication skills with a variety of stakeholders
  • BA/BS degree required (or equivalent experience)
  • Zendesk Support Admin Certification highly preferred