Job Details

  • Title: Department Support Specialist
  • Code: RCI-22015-1
  • Location: De Pere Wisconsin (WI) 54115
  • Posted Date: 11/25/2019
  • Duration: 24 Months
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  Job Description

Position Requirements:

  • Owns setup and accuracy of prospective customer including relationships between the existing meters, credit, contracting and accounts
  • Maintains data accuracy on any changes in customer data (ownership changes for example)
  • Liaises between sales and other functional departments to ensure proper communication throughout pre sales contract cycle
  • Owns setup and accuracy of transactional, hedge accounts and physical pool accounts
  • Assist in data cleanup projects as assigned
  • Owns transfer approval process from one salesperson to another
  • Manages and ensures accuracy of customer status in systems and communicates to account managers for locking purposes
  • Manages the submission of credit requests
  • Owns verification of customer’s legal name thru the secretary of state websites
  • Manages the submission of standard contract requests
  • Coordinates the completion of LDC enrollment paperwork where customer signatures are required
  • Manage and resolve all Siren Rules
  • Assist in sales and employee training as required