Job Details

  • Title: Product Manager Business Analyst
  • Code: RCI-01032020MOCS
  • Location: New York New York (NY) 10007
  • Posted Date: 01/10/2020
  • Duration: 7 Months
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  Job Description

Product Manager Business Analyst

Scope of Work 

  • Build business cases, product requirements, Journey Maps, data flows and portfolio roadmaps for strategic initiatives based on data, market analysis and customer requirements;
  • Provide product direction to and working closely with business and technical analysts, project managers, consultants, and system integrator teams to collectively design, develop, and test solutions;
  • Ability to adapt rapidly in a fast-moving environment and react quickly, dynamically, and intelligently to shifting priorities;
  • Ability to interact with a diverse set of technical and non-technical stakeholders on highly complex projects.
  • Apply strong analytic and data-driven decision-making skills;..
  • Define and track key performance indicators (KPI’s) to measure traffic, user experience, digital adoption in the new system;
  • Elicit, document and validate requirements from the City’s key stakeholders, and translate those requirements into solution designs;
  • Ability to manage multiple projects simultaneously;
  • Build and maintain relationships with leadership, stakeholders and delivery teams;
  • Document and effectively communicate design ideas to business owners, stakeholders, and vendor teams using flow-charts, prototypes, wireframes, storyboards and presentations as needed and gain alignment across project teams;
  • Create user stories and conceptualize future states for user experience, new or enhanced services, and business cases;
  • Apply and promote user-centered design thinking throughout the business analysis/design process;
  • Participate in discovery sessions to observe, document, and validate business processes and capture key insights using a variety of research methods;
  • Compile and develop project documentation, deliverables, and templates, including training materials, and standard forms; performing needs analysis; drafting new materials where needed; testing new materials/forms for usability; and publishing and maintaining tools/templates;
  • Use insights from data and analytics to validate solutions and to propose business process improvements and/or changes;
  • Analyze and document changes in workflow and business rules driven by executive, legislative, and regulatory changes;
  • Must be self-motivated and accountable, owning projects from inception to launch;
  • Ability to drive projects with minimal supervision and successfully remove/resolve project issues;
  • Must be proficient using Microsoft Office products including Word, Power Point, Excel and Outlook;
  • Work on special projects and initiatives as required.

 Desired Skills/Experience

  • Minimum of 4 years’ experience providing specialized knowledge of system requirements and programming specifications. Designs solutions based on customer needs and technical considerations.
  • Analyzes job tasks, organizational structure and user requirements to provide system-wide solutions.
  • Applies analytical expertise to assist in defining, analyzing, validating and documenting complex operating environments, states of technology and current processes.


  • Ability to learn and understand complex Business Processes and Business Rules quickly.
  • Problem solving and issue resolution skills.
  • Communicate with 3rd parties as needed for requirements gathering.
  • Attention to detail.
  • Lead meetings and prioritize assignments.
  • Learn and adapt to new management software systems (i.e. Remedy, HP Quality Center, SharePoint, etc.).


  • Experience working in an agile methodology and creating agile deliverables.
  • Experience using requirements and/or testing management tools (e.g. Confluence and Clarizen).
  • Experience in projects related to Sourcing / Procurement.
  • Experience with the legacy technology in use at MOCS today (to be sunset) is helpful: Documentum xCP and Blaze Rules Engine.
  • SDLC system implementation of ERP and/or procurement software. Previous experience with FMS, the City’s ERP system.
  • Delivery of broad client-side system integrations with particular focus on SaaS implementations/configurations.
  • Experience with any of the following programming languages: .NET, Java, C#, C++, R, Python, SQL.
  • Proven success overseeing the on-time delivery of large complex programs led by System Integrators and their subcontractors.
  • Advanced education in computer science, information technology and related engineering fields.
  • PSPO/CSPO professional certification.
  • Experience with leading and/or managing critical aspects of a Portfolio or Project Management Office (PMO) including strategy alignment, capacity management, benefit-cost (ROI) analysis, evaluation and KPI analytics, prioritization and interdependency evaluation, roadmap development and risk management.