Job Details
- Title: Help Desk Analyst
- Code: RCI-30826-1
- Location: Tampa Florida (FL) 33634
- Posted Date: 03/11/2020
- Duration: 6 Months
Talk to our Recruiter
- Name:Pramod Rajput
- Email: Pramod.rajput@rangam.com
- Phone: 908-704-8843 ✖ 217
Provide Level 1 support for databases, software & devices.
- Excellent Customer Service skills.
- Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
- Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday).
- Certified in 1 or more of the following A+ : MCP (Microsoft Certified Pro) • Win7 or above.
- Two year business/technical degree or equivalent work experience for Jr/Intermediate.
- Two years of prior related work experience in a technical support environment.
- Two years’ experience working directly with the public in a service capacity.
- Windows Family Operating systems (Win7 & Win10).
- Email and Calendar Systems.
- VPN Remote connectivity.
- Basic Network connectivity troubleshooting skills.
- Basic Service Now or Remedy Help Desk Support tool and processes.
- Able to follow Basic ITIL knowledge Base.
- Customer Service Phone training able to apply customer empathy.
- Web based applications.
- Handles problems that are complex, unknown and new with confidence.
- Multitasks by thinking, typing, troubleshooting and talking effectively.
- Ability to apply active listening.
- Demonstrated ability to work individually or within a team environment.
- Strong analytical skills and demonstrated ability to troubleshoot.
- Ability to explain technical information to non-technical clients.
- Strong verbal and written communication skills.
- Demonstrated ability to learn new skills and apply the knowledge.
- Laptop, iPad, mobile phone and peripheral hardware configurations.
- Additional Languages a PLUS (Spanish, Portuguese, French).