Job Details

Provide Level 1 support for databases, software & devices.

• Excellent Customer Service skills.
• Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
• Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday).
• Certified in 1 or more of the following A+ : MCP (Microsoft Certified Pro) • Win7 or above.
• Two year business/technical degree or equivalent work experience for Jr/Intermediate.
• Two years of prior related work experience in a technical support environment.
• Two years’ experience working directly with the public in a service capacity.
• Windows Family Operating systems (Win7 & Win10).
• Email and Calendar Systems.
• VPN Remote connectivity.
• Basic Network connectivity troubleshooting skills.
• Basic Service Now or Remedy Help Desk Support tool and processes.
• Able to follow Basic ITIL knowledge Base.
• Customer Service Phone training able to apply customer empathy.
• Web based applications.
• Handles problems that are complex, unknown and new with confidence.
• Multitasks by thinking, typing, troubleshooting and talking effectively.
• Ability to apply active listening.
• Demonstrated ability to work individually or within a team environment.
• Strong analytical skills and demonstrated ability to troubleshoot.
• Ability to explain technical information to non-technical clients.
• Strong verbal and written communication skills.
• Demonstrated ability to learn new skills and apply the knowledge.
• Laptop, iPad, mobile phone and peripheral hardware configurations.
• Additional Languages a PLUS (Spanish, Portuguese, French).