Job Details

  • Title: Desktop Support Analyst
  • Code: SPO-625857
  • Location: Dauphin Pennsylvania (PA) 17018
  • Posted Date: 03/17/2020
  • Duration: 2 Months
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  Job Description

Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. 

Essential Responsibilities
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.