Job Details

  • Title: Customer Service Clerk - Dispatching
  • Code: RCI-5113
  • Location: Austin Texas (TX) 78753
  • Posted Date: 03/17/2020
  • Duration: 8 Months
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  Job Description

  • High School or equivalent
  • 3 years’ experience in customer service/dispatching.
  • Proficient with computers, Windows applications (Oracle experience a plus).
  • The qualified candidate will be an integral part in the continued success and growth of the Service Department.
  • This position requires a high energy level with a focus toward customers and a strong desire to succeed.
  • Good organizational skills, attention to detail and excellent communication skills are required.
  • Scheduling general service calls, preparing and invoicing service calls.
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties:

  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
  • Communicate with Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
  • Reassign work as needed, making judgments based on current workloads & priorities.
  • Regular contact of customer to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily.
  • Completed service calls to be invoiced within 48 hours.
  • Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies