Job Details

  • Title: Telephony NENA SME
  • Code: RCI-9238A
  • Location: Brooklyn New York (NY) 11201
  • Posted Date: 03/17/2020
  • Duration: 11 Months
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  Job Description


  • Serve as a liaison among agency stakeholders with the primary goal of gaining a solid understanding of their technology business needs, processes, and data sources using industry best practices outlines in BABOK
  • Translate the business needs into clearly defined and detailed requirements or user stories and spear head the priorities, solutions assessment and validation of these requirements with the project teams
  • Conduct stakeholder analysis for requirements elicitation
  • Planning elicitation tasks and activities as well as creating elicitation timelines; delivering the results of the elicitation in the form of organized notes
  • Manage the requirements gathering phase of the software development life cycle (SDLC) and produce relevant artifacts
  • Develop supporting analysis including data dictionaries and use cases or acceptance criteria
  • Review and assess the adequacy of Call Handling requirements used by NYC
  • Independently review the current NYC E9-1-1 infrastructure
  • Engage with public safety and stakeholder agencies to understand their needs, issues, concerns and potential barriers to migration
  • Provide solution for how NYC can transition to a NG9-1-1/ESInet environment
  • Determine the level of effort to procure, plan, design, and implement a NG9-1-1 system
  • Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG9-1-1 system
  • Identify potential impacts to the current E9-1-1/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations


  • Minimum 12 years’ experience in a particular technical and/or business application, product, platform or methodology.
  • Background in Public Safety communications technologies
  • Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
  • At least 12 years of hands-on experience at a senior level as an audio/telephony systems SME