Job Details

SCOPE OF SERVICES 

• Provide expert advice to the New York City NG911 team in all aspect of Logging and Recording for NG911 system;
• Engage with NYPD stakeholders to understand their needs, issues and concerns;
• Assist in the development of use cases for all Logging and Recordings flows for NG911 and Radio;
• Assist in the development of functional requirement of logging and recording NG911 from business needs;
• Assist in the development of business processes flow on usage of NG911 recordings relating to chain of evident system;
• Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing, implementation and migration;
• Ensure minimum operational impact during all phases of the project especially during system implementation and migration;

DESIRABLE SKILLS/EXPERIENCE 

• Minimum 12 years’ experience in a particular technical and/or business application, product, platform or methodology.
• Background in Public Safety communications technologies
• Large Windows server (Windows server 2012R2 or later) Farm experience with 100+ server.
• SQL DB, Experience in installing, configuring and troubleshooting SQL DB, including some SQL scripting
• VMWare 5.5 and up experience with large VMWare data center.
• Telecom experience including but not limited to PBC, VoIP, TDM.
• Larger Call Center Telephony Logging and Recording experience.