Job Details

  • Title: Customer Onboarding Specialist
  • Code: RCI-03433
  • Location: Orange California (CA) 92868
  • Posted Date: 03/25/2020
  • Duration: 6 Months
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  Job Description

Customer Onboarding Specialist


Under general direction of the Supervisor – Customer Integration, the Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers.

The Onboarding Specialists primary focus is to ensure a positive customer experience during the onboarding process.

By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting AmerisourceBergen Corporation initiatives.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Understands the different customer account structures and legal documentation required to establish new accounts.
2. Ensures all necessary account documentation is received and validated in a timely manner.
3. Present and explain documentation and requirements to customer.
4. Works directly with customers to facilitate a smooth onboarding process.
5. Serves as liaison between customer and departments/teams.
6. Provides onboarding support including reporting, status meetings and escalated issue resolution to Buying Groups, Group Purchasing Organizations, Third Party Administrators and other agencies as identified.



1. Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.
2. Ability to directly address conflicts and escalate issues where appropriate.
3. Excellent analytical, problem solving, and time management skills.
4. Proven organization and prioritization skills.
5. Strong written and verbal communication skills.
6. Results driven, with strong attention to detail.
7. Adaptable, flexible and willing to work in a dynamic environment.
8. Comfortable working with a team and individually to deliver results.
9. Strong working experience with Microsoft applications, with a particular strength in Word, Excel, and PowerPoint.