Job Details

  • Title: Complaints Associate
  • Code: RCI-7151
  • Location: Thousand Oaks California (CA) 91320
  • Posted Date: 03/26/2020
  • Duration: 12 Months
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  Job Description

  • Monitor Complaints inbox daily for intake of records
  • Initiate and coordinate product complaints
  • Interface with call centers, various client sites and business partners to ensure call intake process compliance
  • Complete and approve product complaints requiring no further investigation
  • Reconcile reported product complaints to ensure entry in product complaint system
  • Support various functional areas with any needed support
  • Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience
  • 2 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry
  • Ability to evaluate documentation and operation and documentation according to company guidelines
  • Be self motivated, attentive to details and able to prioritize and meet deadlines
  • Basic statistical mathematical skills including the ability to trend data
  • Basic project management skills
  • Independently understand, follow and implement instructions
  • Strong word processing, database and spreadsheet application skills
  • Strong organizational skills with the ability to manage multiple projects or assignments
  • Bachelor's Degree with 2+ years of experience OR Associates Degree with 5+ years of experience (Life Science Preferred)