Job Details

  • Title: Medical Information Associate
  • Code: RCI-08151
  • Location: Foster City California (CA) 94404
  • Posted Date: 03/27/2020
  • Duration: 12 Months
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  Job Description

Working under direction, the Associate Manager of Medical Information will respond, verbally and in written format, to medical inquiries from healthcare professionals, patients, and consumers (or, at a regional level, to medical affairs staff in affiliates and distributors in response to escalated, complex requests). Routine responsibilities may include:

  • Utilizing Global Response Documents (GRDs) to provide scientifically balanced responses to external parties (healthcare providers and patients) or internal parties (affiliates and distributors) requesting medical or product information
  • Creating or updating GRDs
  • Researching and creating new scientific responses to unanticipated inquiries
  • Maintaining a record of all interactions via a relational database
  • Recognizing, obtaining pertinent data on, and accurately transmitting adverse events or product complaints to the appropriate internal departments
  • Evaluating drug compendia for accuracy, if applicable
  • Attending scientific conferences and answering questions at medical booths
  • Developing and communicating metrics for other internal departments
  • Reporting adverse events per Standard Operating Procedure
  • Leading internal and external QA processes which may include evaluating product inquiry reports, creating a system to solicit feedback, and ensuring consistency of responses
  • Interacting with affiliates and ensuring the proper triage of international queries
  • Leading the publication update of annual regulatory reports for client’s marketed products, if applicable
  • Managing employees and/or small teams
  • Updates and ensures compliance to Medical Information standard work practices and operating procedures
  • Developing departmental strategic initiatives to address major activities within assigned therapeutic area (product launches, labeling updates)
  • Developing and maintaining a deep knowledge of product, disease state and competitor knowledge for assigned therapeutic area
  • Critically reviewing, editing, and/or writing scientific documents such reimbursement dossiers, draft manuscripts, and slide sets
  • Advanced scientific or medical degree (MD, PhD, PharmD, RN or equivalent) is preferred
  • Minimum of 3 years of experience in healthcare, pharmaceutical, or medical communications field is required
  • Excellent written, verbal and interpersonal communication skills
  • Knowledge of therapeutic areas in which client is operating such as Oncology, HIV, Infectious Diseases
  • SStrong organization and project planning skills
  • Ability to work well in multi-disciplinary teams
  • Ability to manage multiple projects in a fast-paced environment
  • Must have a strong attention to detail, excellent project management and problem solving skills, and thinks creatively
  • Ability to develop and maintain good working relationships with internal departments and external contacts
  • Strong attention to detail, excellent project management and problem solving skills