Job Details

Working under direction, the Associate Manager of Medical Information will respond, verbally and in written format, to medical inquiries from healthcare professionals, patients, and consumers (or, at a regional level, to medical affairs staff in affiliates and distributors in response to escalated, complex requests). Routine responsibilities may include:

• Utilizing Global Response Documents (GRDs) to provide scientifically balanced responses to external parties (healthcare providers and patients) or internal parties (affiliates and distributors) requesting medical or product information
• Creating or updating GRDs
• Researching and creating new scientific responses to unanticipated inquiries
• Maintaining a record of all interactions via a relational database
• Recognizing, obtaining pertinent data on, and accurately transmitting adverse events or product complaints to the appropriate internal departments
• Evaluating drug compendia for accuracy, if applicable
• Attending scientific conferences and answering questions at medical booths
• Developing and communicating metrics for other internal departments
• Reporting adverse events per Standard Operating Procedure
• Leading internal and external QA processes which may include evaluating product inquiry reports, creating a system to solicit feedback, and ensuring consistency of responses
• Interacting with affiliates and ensuring the proper triage of international queries
• Leading the publication update of annual regulatory reports for client’s marketed products, if applicable
• Managing employees and/or small teams
• Updates and ensures compliance to Medical Information standard work practices and operating procedures
• Developing departmental strategic initiatives to address major activities within assigned therapeutic area (product launches, labeling updates)
• Developing and maintaining a deep knowledge of product, disease state and competitor knowledge for assigned therapeutic area
• Critically reviewing, editing, and/or writing scientific documents such reimbursement dossiers, draft manuscripts, and slide sets

• Advanced scientific or medical degree (MD, PhD, PharmD, RN or equivalent) is preferred
• Minimum of 3 years of experience in healthcare, pharmaceutical, or medical communications field is required
• Excellent written, verbal and interpersonal communication skills
• Knowledge of therapeutic areas in which client is operating such as Oncology, HIV, Infectious Diseases
• SStrong organization and project planning skills
• Ability to work well in multi-disciplinary teams
• Ability to manage multiple projects in a fast-paced environment
• Must have a strong attention to detail, excellent project management and problem solving skills, and thinks creatively
• Ability to develop and maintain good working relationships with internal departments and external contacts
• Strong attention to detail, excellent project management and problem solving skills