Job Details

  • Title: HRIS Support Associate
  • Code: RCI-08250
  • Location: Foster City California (CA) 94404
  • Posted Date: 04/17/2020
  • Duration: 6 Months
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  Job Description

As HRIS Support Associate although challenging, should be viewed as a developmental opportunity within the broader scope of HR Operations and HRIS / People Technology. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, and will be able to handle a high pressure, deadline heavy environment.

  • Complete multiple reoccurring daily, weekly, and monthly data audits within Workday
  • Be the first line contact for questions that come into the Case management system (Service Now)
  • Troubleshoot (or re-route if question should be answered by HR COE) system issues and errors that occur for different Workday Modules: Recruiting, Offer/Onboarding, Performance, Compensation, Benefits
  • Escalate to appropriate People Technology team members as needed
  • Take action on requests within Workday including but not limited to: agency maintenance, job profile (aka title) creation/updates, assigning access, password resets
  • Review report/data requests and work with team members to determine if data can be released, and where the information should come from (i.e. PeopleSoft, Workday, HRA)
  • Complete EIB loads to load positions, one-time payments, employee changes
  • Test new HR Ops Workday enhancements, keeping in mind the changes to process and the three different HR Ops teams
  • Proactively document new processes and or update missing steps process documents, as needed
  • Ad Hoc Projects
Knowledge, Experience and Skills:
  • Bachelors and 1-2 years of experience working in a customer responsive environment
  • Experience with Workday (HCM & ATS) and Service Now is highly desired
  • Strong experience with MS Office Suite. Excel proficiency (i.e., formulas, vlookups, pivot tables) preferred
  • Ability to prioritize daily issues, tasks, and projects in a fast-paced environment
  • Excellent verbal, written, interpersonal, business writing, and communication skills are required
  • Having a positive attitude about repetitive job responsibilities
Top 3 Skill Sets/Must Haves:
  • Ability to grasp complex concepts and processes
  • Someone wanting to kick start their career in HRIS / People Technology. Preferred entry level HR Operations experience
  • Tech Savvy