Job Details

  • Title: Operations Center Analyst
  • Code: RCI-31587-1
  • Location: Tampa Florida (FL) 33634
  • Posted Date: 05/11/2020
  • Duration: 6 Months
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  Job Description

Artificial Intelligence, Speech Recognition Analyst

  • Looking for an innovative and creative Global Team member for the Client’s User Experience Innovation group in the discovery and redesign of digital capability.
  • Understand Natural Language Processing and AI learning systems.
  • Database structures (e.g. SQL, NoSQL).
  • Understand Python and JavaScript.
  • Collaborate with product managers, business owners and Service Desk Reps.
  • Assist with development of business analytics and processes.
  • Discovery, build & design of new digital capability including conversational UI’s and AI.
  • Strong communication skills and the ability to develop and confidently deliver polished presentations

Required Skills:

  • Minimum of Associates Degree with STEM disciplines and Business background preferred.
  • Strong logic and analytical skills.
  • Professional writing experience.
  • Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning.
  • Experience with speech recognition and CLP/NLU/NLG systems a plus.
  • Understanding of Speech/Voice User Interface/Natural Language Voice User Interface design a plus.
  • Speech recognition software and/or telephony experience a plus.
  • Ability to work in a global environment.
  • Understanding of Record tracking tools (e.g. Service Now) a plus.