Job Details

  • Title: NG911 - Telephony SME
  • Code: RCI-9241A
  • Location: Brooklyn New York (NY) 11201
  • Posted Date: 05/19/2020
  • Duration: 11 Months
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  Job Description


  • Review and assess the adequacy of Call Handling requirements used by NYC;
  • Independently review the current NYC E9-1-1 infrastructure;
  • Engage with public safety and stakeholder agencies to understand their needs, issues, concerns and potential barriers to migration;
  • Provide solution for how NYC can transition to a NG9-1-1/ESInet environment;
  • Determine the level of effort to procure, design, and implement a NG9-1-1 system;
  • Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG9-1-1 system;
  • Identify potential impacts to the current E9-1-1/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations;


  • Minimum 12 years experience in a particular technical and/or business application, product, platform or methodology.
  • Background in Public Safety communications technologies
  • Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
  • Experience and knowledge in Legacy Centrex (DMS100) Call Platform, Centrex Trunk Infrastructure to PSAP premises.
  • Experience in DMS 100 CO to CO Internetworking, SS7 translation, 10 digit-dialing, and SIP trunking.
  • Experience in DMS 100 ACD configuration and structure, and Vesta DMS 3.0 SP4 E911 contact center platform.
  • Experience in Digital PBX backup systems, selective router design, and Meta switch design.
  • Demonstrated knowledge in GIS systems, dependencies, and influence on call routing.
  • Demonstrated knowledge in 911 Logging and Recording models and profiles.
  • Knowledge of NENA standards and compliance.