Job Details

  • Title: Digital Marketing Operations Manager - Omni Channel Capabilities
  • Code: RCI-31756/31757
  • Location: Lawrenceville New Jersey (NJ) 08648
  • Posted Date: 05/22/2020
  • Duration: 6 Months
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  Job Description

Marketing Operations Manager— Omni Channel Capabilities

Summary:

  • The Marketing Operations Manager–Worldwide Omni Channel Capabilities will drive the implementation of new and enhanced Omni Channel enterprise capabilities across company’s Commercial and Medical.
  • In this role, the Marketing Ops Manager will work with worldwide markets, the business, technology, and vendor partners to deliver on new and/or enhanced capabilities designed to drive engagement with customers.
  • Capabilities within scope are most non-personal interactions traditional and emerging to include: web, email, CRM, data, social, contact center, rep interactions and other emerging like voice, chatbot, etc.
  • He/she must have the ability to be diplomatic with a strong assertive attitude.
  • He/she provides objective and consistent feedback to business partners and management and is responsible for inspiring collaboration and aligning buy-in across functional teams.

Key Responsibilities:

Execution

  • Responsible for the project management and execution of capability initiatives from kick-off to go live.
  • Partner with and support the Capability Leads in developing a detailed project plan while identifying inter-dependencies.
  • Coordinate and lead activities across a matrixed organization, digital production, IT and external (vendors, agencies, production hub vendor) partners as appropriate to facilitate timely delivery of omni channel capabilities.
  • Drive the matrix team in delivering the initiative on target and be agile and adept at adjusting plans and timing.
  • Lead project kick off and weekly status meetings, co-organize functional team meeting(s), track project deliverables, gather updates from stakeholders, review project documents, identify/manage project risks/issues and update overall project status.
  • Provide resolution to complex and exceptional operational and timeline issues.
  • Learn and possess the expertise across the omni channel ecosystem.

Operations:

  • Champion the adoption of Enterprise Work Management platform (Workfront) and new ways of working.
  • Bring/implement innovative ideas to evolve how we operate through the use of work management automation.
  • Challenge status quo and drive continuous improvement on operations – provide actionable recommendations to project approach and identify opportunities to increase speed and efficiencies.
  • Capture and share learnings and best practices.
  • Possess and maintain an understanding of the changes in the evolving regulatory and compliance environment.

Skills and Experience:

  • A Bachelor’s degree in BS or BA is required.
  • A minimum of 3~5 years of relevant digital marketing project management experience
  • Principle knowledge of pharmaceutical marketing and sales business processes preferred.
  • Strong matrix team experience leading cross-functional CRM/marketing initiatives, project/process management.
  • Capable of working in ambiguity and establishing and maintaining cooperative working relationships with the matrix team.\
  • Excellent critical thinking and problem-solving skills with the ability to work in a fast-paced environment.
  • Strong oral and written communication skills.
  • Exceptional production management and quality assurance skills; must thrive in a fast-paced, fluid environment, be a self-starter with strong multi-tasking abilities, and have meticulous attention to detail.
  • Proficiency with portfolio/project management tools (e.g., MS Project, Workfront, JIRA).
  • Experience collaborating with internal/external clients and managing external vendors and managing external vendors