Job Details

  • Title: Operation Support - Delivery Lead
  • Code: RCI-0528
  • Location: Somerset New Jersey (NJ) 08873
  • Posted Date: 05/28/2020
  • Duration:

  Job Description

Operational Support – Delivery Lead

 

In this Role: The Delivery Operations Specialist – key responsibilities:

  • Manages the analyses of daily, weekly, and monthly reporting of performance via Key Performance Indicators
  • Forecasts labor demand plans and creates scalable staffing strategies to ensure an adequate candidate pipeline funnel that meets constantly changing business demands
  • At the direction of the EVP TA & Delivery, evolves and implements strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
  • Partners with Leadership to include but not limited to Operations, Finance, Human Resources, IT and associated workflow teams to optimize labor requirements
  • Develops and maintains relationships with both internal and external stakeholders to build long term partnerships
  • Analyzes the talent pipeline by shift on the site, business line, and node levels by tracking application and contingent offers to goals based on site labor orders and current pipeline fall-out. Communicates status of talent pipeline and provides risk reporting and Site Leadership teams
  • Monitors KPI benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
  • Generates and analyzes data/metrics across systems
  • Monitors and positively impact cost per hire budgets through oversight of labor acquisition, advertising and other staffing costs
  • Manages and builds strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark
  • Evolves and implements strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
  • Delivery Operations Specialists will work with Delivery team members, partners and stakeholders to ensure coverage for client, candidate and consultants.
  • Support and dive deep into stakeholder NPS survey results and create action plans to address detractor.

Preferred qualifications

  • Master’s degree or MBA preferred
  • 5+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
  • Experience with Applicant Tracking Systems or other tracking and reporting systems
  • Experience analyzing data using various tools for forecasting and optimization
  • Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience tracking key performance metrics including return on investment
  • Cross-functional project management experience
  • Basic/Working knowledge of Six Sigma tools and Lean techniques, nice to have
  • Ability to work successfully in a dynamic, ambiguous environment