- Title: Customer Service Representative
- Code: RCI-8877/8892
- Location: Wichita Kansas (KS) 67202
- Posted Date: 06/18/2020
- Duration: 6 Months
- Name:Steve Macwan
- Email: email@example.com
- Phone: 908-704-8843 ✖
Shift Hours of Operation: M - F 8:00am - 5:00pm - this could vary during Thanksgiving holiday
Business Casual - Jeans allowed - No Tennis shoes or flip flops
Currently all staff is working remotely from home through May 31st.
- Will have multiple customer calls and will need to look into the information to supply correct feedback.
- May have up to 30 customers at one time. SAP or Salesforce would be a plus but not required.
- Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.
- This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
- Support senior customer service team members with day to day issues.
- Minimum Education Required: High School Diploma
- Experience with Order Management Systems.
- Possesses a basic understanding of customer service practices and procedures.
- Sound judgment and decision making skills.
- Knowledge of Microsoft Office Products.
- Must have dependable internet connection during work from home timeline.
- Must be able to work on multiple issues at one time and follow back up accordingly
- Must be able to work from home with minimal distractions and train remotely.
- Customer service experience.
- Associates degree in business or related field.