Job Details

  • Title: Customer Outreach Specialist
  • Code: RCI-34647-1/34648-1
  • Location: Oak Brook Illinois (IL) 60523
  • Posted Date: 07/08/2020
  • Duration: 6 Months
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  Job Description

  • The contractor will be tasked with reaching out to low income customers, making sure they have taken the proper steps needed to be eligible for payment assistance.
  • They will also be pulling customers out of collections,  drawing up payment agreements with the customers and  negotiating a payment plan on the balance that is not covered by any assistance that is received from the program.
  • The leads for these customers will come via web, company Call center, phone and  third party community outreach organizations, as some of the customers will be undocumented.
  • This role requires for the candidate to have experience with community outreach.
  • The person must have experience working with low income customers, they must have an understanding of financial hardship.
  • The manager really needs for the contractor to have a high level of patience and compassion.
  • They will be dealing with some hard issues and high emotions so please make certain they possess those soft skills.
  • The contractors will be working remote for the duration of the contract (6 months) therefore they must have the ability to work independently and make sound decisions.
  • They should also have the ability to compile reports as they will be tracking how much money has been paid out to customers through the program.
Preferred skills/qualifications:
  • Passion for Customer Service (Mandatory)
  • Telephone Skills with the ability to interact with customers via phone and via email.
  • They will need to have empathy skills as these are customer who accounts are past due and no payment has been received in several months.
  • Negotiation skills
  • Strong communication skills – both verbal and written
  • A well rounded understanding of business acumen (or eagerness to learn the business)
  • Ability and willingness to collaborate with others (work in a team environment)
  • Highly organized
  • Willing & able to work in a fast paced environment
  • Problem Solver
  • Immediate - Microsoft excel, word, PowerPoint
  • Immediate Outlook
  • Typing 30-45 WPM