Job Details

  • Title: IT Business Analyst
  • Code: RCI-32228-1
  • Location: Princeton New Jersey (NJ) 08543
  • Posted Date: 07/15/2020
  • Duration: 6 Months
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  Job Description

  • Candidate will be part of the Cybersecurity Identity and Access Management group.
  • Duties will include performing provisioning tasks, incident investigation and triage, knowledge article development, ad-hoc reporting, metrics and coordinating continuous improvement projects.
  • Strong skills in building and maintaining successful networks and relationships with key leaders across a single functional area to ensure IT projects are supported and successfully delivered.
  • Organizes and presents ideas in a convincing and compelling manner.
  • Persuades and influences others with effective verbal and written communication.
  • Understands the value of process-centric approach to business analysis and capability development.
  • Command of project management techniques and tools.
  • Develops or modifies moderately complex information systems documentation and conveys this information to technical team for translation into programming languages or implements into COTS technologies.
  • Identifies process, technology and organizational role changes necessary to support business goals and objectives.
  • Experience in leading business process re-engineering efforts for at least one medium-to-large software project.
  • Min 3 years of project management experiences, i.e. understanding the business need, defining a creative and useful software solution, and promoting the product to the user community and management.
  • Understanding of business strategy development techniques.
  • Candidate will be part of the Cybersecurity Identity and Access Management group responsible for the following but not limited to:

Provisioning Coordinator:

  • Shared e-mail box monitoring – daily, weekly
  • ServiceNow Request ticket / Incident ticket - review, investigation, assignment, resolution if applicable
  • ServiceNow Knowledge Article development and updates
  • Adhoc queries / data mining / reporting
  • Account Administrator – Dynamic security code, Certificates
  • Meetings with Enterprise Service Provider to review systemic issues – monthly, quarterly
  • Sharepoint Site administration and management

Testing Lead:

  • Management of the User Access Testing (UAT) environment
  • Management of test accounts; changing test account passwords every 3 months
  • Specific testing will be based on assigned projects
  • Coordinating testing for integrated applications as needed

Project Manager:

  • Small Projects assigned when needed
  • Follow SDLC and all project management processes
  • Metrics – coordinate the collecting of metrics data and publishing on the Identity and Access Management dashboard.


  • 4-5 years of IT Project Management experience
  • 4-5 years of Identity / Access Administration experience
  • 3 years of ServiceNow (Service Management) experience
  • 3 years of SDLC experience
  • 3 years of system/UAT testing experience
  • 3 years in the Pharma industry