Job Details

  • Title: Managed Care Coordinator
  • Code: RCI-7799-1
  • Location: Mount Laurel New Jersey (NJ) 08054
  • Posted Date: 09/02/2020
  • Duration: 6 Months
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  Job Description

This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators.


  • Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients.
  • Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence based on scripts and workflows, and under the oversight of clinical staff.
  • Prepare, document and route cases in appropriate system for clinical review.
  • Initiates call backs and correspondence to members and providers to coordinate and clarify benefits.
  • Upon completion of inquiries initiate call back or correspondence to Physicians/Members to coordinate/clarify case completion.
  • Reviewing professional medical/claim policy related issues or claims in pending status.
  • Upon collection of clinical and non-clinical information MCC can authorize services based upon scripts or algorithms used for pre-review screening.
  • *Non Clinical staff members are not responsible for conducting any UM review activities that require interpretation of clinical information.
  • Perform other relevant tasks as assigned by Management.
  • Personal and professional attributes that are critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate
  • High School Diploma required. Some College preferred.
  • Prefer 1-2 years customer service or medical support related position.
  • Knowledge of medical terminology, enrollment, billing & claims coding/processing, and Managed Care principles
  • Ability to use a personal computer and applicable software and systems