Job Details

  • Title: Business Analyst
  • Code: RCI-32884-1
  • Location: Princeton New Jersey (NJ) 08543
  • Posted Date: 09/14/2020
  • Duration: 6 Months
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  Job Description

  • This position will assist with Digital Capability Management within the HR IT delivery team.
  • The Primary focus will be in the Learning application area, but will require some support for additional areas in HR IT.

Position Responsibilities:

  • Supports the build and run activities of technology assets within Learning area, ensuring they are reliable, accessible, & secure
  • Reviewing and Updating Support and troubleshooting documentation
  • Assisting with resolution of support escalations
  • Support ticket review and analysis for process improvements
  • Assisting with coordination of Integration testing and patch/upgrade testing
  • Assisting with creation and review of Test Plans
  • Documenting and categorizing Tools across Learning application
  • Researching and tracking compatibility across Learning related Tools
  • Tracking Versions of applications and tools
  • Documenting support processes
  • Provides oversight of Service Providers to support Content Management within Global Learning Management System
  • Works closely with IT Quality Management team to ensure Learning systems adhere to validation requirements
  • Ensures compliance to evolving regulations, particularly General Data Protection Regulation (GDPR)
  • Supports Lead DCM to proactively look for opportunities to improve Re-use and continuously simplify our IT environment
  • Utilizes Vitalize (ServiceNow) Incident, Request, Idea/Demand process partnering with company’s Application Support vendor
  • Works in an Agile manner
  • Requires the ability to work independently and effectively manage several concurrent tasks

Successful candidate will have several or all of the following qualifications:

  • Bachelors or Masters degree in an IT or Engineering related field
  • 4-6+ years of experience developing, implementing and supporting Human Resources Technologies
  • 3-5+ years’ experience supporting SAP Success Factors Learning Management system or similar LMS application
  • Understanding of Content Management within a Learning Management System
  • Strong documentation skills related to support process and troubleshooting
  • Experience documenting functional and technical requirements
  • Ability to adjust to frequently changing priorities
  • Strong Outlook mail/calendar, Excel, Word, PowerPoint, Visio skills
  • SharePoint Online skills
  • Excellent Communication skills
  • Proficiency in demonstrating the Core company Values

Required Skills & Experience:

  • 3+ years of experience supporting SAP Success Factors or Cornerstone LMS
  • 3+ years of advanced Excel, Word, and PowerPoint required. Visio skills is a plus
  • 3+ years of ServiceNow - incidence and request experience
  • 3+ years of Content management with a LMS system
  • 3+ years of application support troubleshooting