Job Details

  • Title: Project Coordinator
  • Code: RCI-11463789
  • Location: Menlo Park California (CA) 94025
  • Posted Date: 10/16/2020
  • Duration: 7 Months
Talk to our Recruiter

  Job Description


RESPONSIBILITIES



Work closely with the Research Operations & Academic Relationships team to support internal review processes;

  • Manage digital subscription services portfolio (reporting, usage surveys, renewal schedules, training, etc.)
  • On-board new users to the system, troubleshoot, and provide support answering questions
  • Work with the Publication Review Program Manager to facilitate the process end-to-end; responsible for day-to-day activities to ensure that reviews are completed on time, submitters and reviewers are supported from a tooling perspective, and reviewers are assigned
  • Manage all documentation associated with the review process: maintain internal wiki and playbook, craft and deliver quarterly reports, respond to user inquiries (via email and internal tools) and triage as needed
  • Schedule and deliver training for researchers/submitters and reviewers
  • Support tooling development for Publication Review (building new features, resolving bugs, etc)

MINIMUM QUALIFICATIONS

  • Experience with supporting internal tools;
  • 3+ years of project management experience
  • BA/BS degree
  • Experience working in a high-volume, fast-paced technology-focused company
  • Experience evaluating feedback, taking initiative, and adapting processes and tooling to meet changing business needs
  • Strong writing and communication skills -- experience delivering communications and training for users when rolling out product and/or process updates; experience communicating insights and ideas, ability to convey messages based on data analytics

MUST-HAVES:

Ability to multitask on high volume of tasks
Strong relationship management, knows how to work with people well but also work autonomously