Job Details

  • Title: Project Coordinator
  • Code: RCI-11463789
  • Location: Menlo Park California (CA) 94025
  • Posted Date: 10/16/2020
  • Duration: 7 Months
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  Job Description


Work closely with the Research Operations & Academic Relationships team to support internal review processes;

  • Manage digital subscription services portfolio (reporting, usage surveys, renewal schedules, training, etc.)
  • On-board new users to the system, troubleshoot, and provide support answering questions
  • Work with the Publication Review Program Manager to facilitate the process end-to-end; responsible for day-to-day activities to ensure that reviews are completed on time, submitters and reviewers are supported from a tooling perspective, and reviewers are assigned
  • Manage all documentation associated with the review process: maintain internal wiki and playbook, craft and deliver quarterly reports, respond to user inquiries (via email and internal tools) and triage as needed
  • Schedule and deliver training for researchers/submitters and reviewers
  • Support tooling development for Publication Review (building new features, resolving bugs, etc)


  • Experience with supporting internal tools;
  • 3+ years of project management experience
  • BA/BS degree
  • Experience working in a high-volume, fast-paced technology-focused company
  • Experience evaluating feedback, taking initiative, and adapting processes and tooling to meet changing business needs
  • Strong writing and communication skills -- experience delivering communications and training for users when rolling out product and/or process updates; experience communicating insights and ideas, ability to convey messages based on data analytics


Ability to multitask on high volume of tasks
Strong relationship management, knows how to work with people well but also work autonomously