Job Details

  • Title: Service Coordinator
  • Code: RCI-6152
  • Location: Norfolk Virginia (VA) 23502
  • Posted Date: 10/26/2020
  • Duration: 6 Months
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  Job Description

  • High School or equivalent 3 years experience in customer service/dispatching.
  • Proficient with computers, Windows applications (Oracle experience a plus).
  • The qualified candidate will be an integral part in the continued success and growth of the Service Department.
  • This position requires a high energy level with a focus toward customers and a strong desire to succeed.
  • Good organizational skills, attention to detail and excellent communication skills are required.
  • Scheduling general service calls, preparing and invoicing service calls.
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
  • Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
  • Reassign work as needed, making judgments based on current workloads & priorities.
  • Regular contact of customer to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily.
  • Completed service calls to be invoiced within 48 hours.
  • Maintain confidentiality of customer and employer information at all times.