Job Details

  • Title: Sr. Manager, Digital Capability Manager
  • Code: RCI-33742-1
  • Location: Summit New Jersey (NJ) 07901
  • Posted Date: 11/17/2020
  • Duration: 4 Months
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  Job Description

  • Digital Capability Manager (DCM) role is aligned with the company’s Access Support team, supporting the Associate Director for IT Commercialization Patient Services and work closely with IT, commercial, and managed service stakeholders.
  • The DCM will have primary responsibility for managing and driving effective and efficient execution of selected service projects within Access Support.
  • These initiatives could be standalone technology projects or part of the managed services and Access Support Operating Model.

Prerequisites Required:

  • 10+ years of experience in Information Technology, with progressively increasing responsibilities in technical project management
  • Bachelor's degree in computer science, business administration, engineering or a related discipline
  • Life Sciences, Pharmaceutical or biotech industry experience
  • Experience in Patient Services - Life Sciences Commercial organizations
  • Experience with the following:
  • SalesForce.com
  • Middleware Services
  • New product implementation
  • Ongoing service delivery
  • Proficient in data migration and data/system integration projects

Preferred:

  • Salesforce certifications
  • Middleware experience
  • Vendor Management experience
  • Help Desk case management experience
  • Experience with Agile development practices
  • Master Data Management / Customer Master experience

The DCM will be required to:

  • Understand Access Support’s projects and support initiatives:
  • Learn the project objectives and detailed business requirements to provide continuity of vision and understanding across the team throughout the full lifecycle of the project or program
  • Become knowledgeable about the solution architecture, data and services to be used to effectively:
  • Identify, track and actively manage dependencies
  • Proactively anticipate, track and mitigate project/service related issues and risks
  • Develop Communication Plan/Operating Cadence to ensure appropriate team engagement
  • Communicate baseline schedule and important milestones to each stakeholder, set expectations as to their responsibilities and provide reminders as appropriate to ensure project progress per the baseline schedule
  • Ensure SDLC processes, stage gates, procedures are followed
  • Unblock or escalate issues as appropriate; then drive and own mitigation
  • Proactively review the health of projects and services from various perspectives (feedback from key team members, past trends, project retrospectives, etc.) and take corrective measures to ensure successful project delivery
  • Anticipate and manage risks, issues and dependencies
  • Communicate with the Associate Director for IT Commercialization Patient Services and aligned IT Business Partners frequently.
  • Provide transparency into status, accomplishments, issues and risks, and next steps on a regular cadence
  • Ensure the quality and on time delivery of SDLC artifacts and documents related to projects managed, as well as timely execution of SDLC gate check processes
  • Work with internal company’s IT support teams to develop, document, and implement IT solutions that enable the Access Support business objectives.
  • Mange Vendor delivery teams for complex application/platform/software development projects
  • Work with Application and Managed Services vendors to delivery contracted services, deliver on Service Level Agreements and Metrics, and improve on current solutions and services offered

Skills/Knowledge Required:

Knowledge and Experience

  • Systems Integration experience
  • SalesForce.com CRM systems experience
  • Middleware technologies experience (Realtime and batch integration)
  • Proven track record working with and managing external vendors
  • Understanding of software development and configuration processes, including requirements gathering, analysis/design, planning, development tools/technologies, testing methodologies, release/version control, deployment management, disaster recovery planning and testing, post-production hardening, and transition to run operations
  • Master Data Management Experience
  • Excellent oral and written communication skills

Leadership

  • Must be able to coordinate many IT groups in a matrix organization including but not limited to, Enterprise Architecture, Delivery Services, Managed Services, PMO, MDM, Cyber Securiyt, Infrastructure, Vendors
  • Strong presence and drive
  • Manage conflict and roadblocks
  • Experience running status/team meetings and effectively holding team members accountable for status, deliverables and timely escalation of blockers

Collaboration

  • Exemplify a highly collaborative mindset and client service-focus
  • Actively anticipate, track and plan for risks and issues, dependencies, resourcing and contingencies

Innovation

  • Develop an in-depth understanding of technology solutions implemented and business value
  • Demonstrate an analytical and objective strategic mindset
  • Willingness to identify and surface opportunities for positive change

Skills/Tools

  • Hands on experience with Salesforce applications
  • Batch and API data integrations