Job Details

  • Title: Outreach Associate
  • Code: RCI-0111
  • Location: Somerset New Jersey (NJ) 08873
  • Posted Date: 01/11/2021
  • Duration: 3 Months

  Job Description

Experienced or Fresher

 

Job Responsibilities:

Maintains consultant relationship by responding to inquiries; be a subject matter expert of all products and services offered and documenting actions taken.

 

Job Duties:

  • Prepares for inquiries by studying products, services, and allied processes.
  • Responds to inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information ; assembling and forwarding information; verifying consultant understanding of information and provide appropriate responses.
  • Records inquiries by documenting inquiry and response in the ATS.
  • Improves quality of service..
  • Update the ATS and new additional opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
  • Have excellent communications skills, ability to multi-task

 

Customer Service Associate Skills and Qualifications:

Product Knowledge, Informing Others, Data Entry Skills, Organization, Analysing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking, demonstrable job stability in past organizations.