Job Details

  • Title: Configuration Analyst
  • Code: RCI-10305
  • Location: Sylmar California (CA) 91342
  • Posted Date: 01/22/2021
  • Duration: 6 Months
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  Job Description

Describe the typical types of problems this position resolves and the of impact of these decisions
• Perform configuration and maintenance of the FTPC MES software based on business requirements
• Provide level 1 MES system support to local manufacturing business teams
• Performs business process analysis to define configuration requirements
• Simulates or recreates user problems to resolve operating difficulties

Main Purpose of Job
• Working under general supervision, Provides level 1 MES system support to local manufacturing business teams. Works directly with clients and applies IT, business knowledge and experience to determine root causes of any issues encountered by the manufacturing business teams while utilizing the MES software to manufacture product. Perform configuration of the FTPC MES software based on business requirements that are routed through the PLM (product lifecycle management) systems of TCE/WindChill.

List the Top 3-5 Primary Responsibilities
(United States and Puerto Rico Only: include the % of time spent on each responsibility)
• Perform configuration and maintenance of the FTPC MES software based on business requirements
• Provide level 1 MES system support to local manufacturing business teams
• Performs business process analysis to define configuration requirements
• Simulates or recreates user problems to resolve operating difficulties
• Ability to coordinate small to medium projects as a configuration resource
• Contributes to end-user training as needed
• Provides support to existing applications and resolves business and technical problem
• Communicates effectively with management to enhance their understanding of the opportunities and limitations of information systems
• Ensure compliance with all SJM procedures including all applicable regulatory agency requirements
• Performs other related duties and responsibilities, on occasion, as assigned

Minimum Required Qualifications
Education, work experience, certifications/licenses, etc. If a degree is generally required, what level (bachelor’s, associate’s, etc.) and type (area of study)
• Associate degree in a technical discipline or equivalent experience
• 1+ years of technical experience
• 1+ years of experience with FTPC and/or PROMIS MES systems
• 1+ years of manufacturing / shop floor knowledge / experience
• Advanced computer knowledge and experience
• Excellent communication and customer service skills. Able to bridge communication between technical areas and business areas for a full and complete understanding of expectations
• Ability to multi-task efficiently on several simultaneous efforts
• Experience in training material creation and delivery, using a variety of training methods
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Ability to travel approximately 10%, including internationally.