Job Details

  • Title: Digital Capability Manager
  • Code: RCI-35163-1
  • Location: Lawrenceville New Jersey (NJ) 08648
  • Posted Date: 01/25/2021
  • Duration: 24 Months
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  Job Description

Job Description:
Veeva Enterprise - IT DCM for Multichannel CRM Capabilities:
Role will be responsible for shaping, delivering & supporting Veeva Multichannel CRM capabilities & road maps for Commercialization field forces (i.e. Sales, Medical & Access) in partnership with IT Plan, Business Stakeholders, Technology Partners and other matrix team members in the US & ex-US (as required).
Responsibilities:
• Work as the primary liaison between IT Plan and/or Business teams and other matrix IT Delivery teams to analyze & validate published requirements to deliver technical solutions for Multichannel CRM Capabilities such as Approved Email, CLM & IVAs, Consent Capture and Vault PromoMats
• Design & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to plarform design standards & release management process
• Lead, plan & deliver new and/or existing strategic platform capabilities that create tangible business value
• Collaborate with matrix teams to shape & drive platform roadmap in support of business & platform needs
• Collaborate with matrix teams (i.e. Business, IT, Security, External Vendors, etc.) to ensure smooth execution of programs, projects and support activities to meet business needs
• Asssist and/or manage requests from IT Plan (for IT Investments) and via Operational Change Board(s)
• Oversee multiple projects across different business units (i.e. Commercial, Medical and Access) while supporting cross-functional activities related to product launches/line extensions, field re-alignments and other Commercialization field endeavors
• Execute & manage IT vendor contract(s) and Service Order(s) as needed
• Ensure management & control of IT project and / or operational financials and budgets as needed
• Partner with external platform partners/vendors to influence & drive their product roadmaps
• Ensure technical solutions are compliant with policies, procedures and regulations
Identify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed


General Requirements:
• Bachelor’s degree required
• 5+ years’ experience with Veeva Multichannel CRM capabilities (i.e. Approved Email, CLM & IVAs, Consent Capture, Vault PromoMats, etc.)
• Hands-on experience and/or strong understanding of Veeva Vault PromoMats
• Experience supporting Commercial, Medical and/or Access field force systems
• Experience using Agile practices & methodologies
• Understanding of master data strategies and information hubs a plus
• Proven leadership and decision making skills
• Strong presentation, verbal & written skills to deliver clear & transparent communications
• Think strategically while delivering tactically
• Can communicate the “big picture” in terms of overall solution (both functional & technical components) and break it down into smaller manageable work units
• Strong analytical and problem solving skills
• Comfortable managing multiple complex initiatives in fast paced dynamic environment
• Comfortable working with limited direction and/or independently
• High energy and works with sense of urgency
• Proficient in MS Office