Job Details

  • Title: Case Manager
  • Code: RCI-0204
  • Location: Rye New York (NY) 10580
  • Posted Date: 02/04/2021
  • Duration: 3 Months

  Job Description

Energy services overview:

  • Some technical understanding of project management, technical in a sense for dealing with customer service, prior utility experience, strong in computers, could be a prior computer programmer
  • Reps/perm employees are engineers in a sense but not full-blown engineer – considered project managers
  • Electric and gas service requests – maintenance repairs and facilities
  • The role is triage role, preliminary work to these cases to work a different application
  • Systems not just excel but internal systems for incoming requests – a connected, integrated portal with customers and coned (electric on the street controls)

Must Have:

  • A mix of Customer service, project management, and technical

Position Requirements:

  • Manage conversion requests from conception to completion
  • Ensure all data has been collected from customer/ plumber
  • Ensure company information is given to the customer
  • Handle all inquiries for oil to gas conversion cases
  • Liaise between customer and various internal departments
  • Provide exemplary customer service to execute oil to gas conversion
  • Provide the customer with their case status
  • Communicate with customers regularly have them meet deadlines
  • Demonstrate proficiency in Microsoft Excel, Microsoft Access, Tableau and other query based programs
  • Knowledge of the business – gas knowledge or case management
  • Possess excellent written and oral communication skills
  • College degree preferred or a minimum of 5 year experience
  • Engineering degree is highly preferred

The Case Manager will be expected to use software applications & specifications that will be provided to them. Such software applications include:

  • Byers (Gas Operations Infrastructure and Mapping Programs)
  • Visions mapping system
  • Mains & Service plates
  • Customer Project Management System (CPMS)