Job Details

The MoC Lead is an individual who ensures that the mechanisms are in place to achieve success.

• Focuses on leading the efforts to plan, coordinate, and implement change plans.
• Assists in defining how to prepare for and use the MoC processes. [Note: Prosci processes or equivalent]
• Identifies tools and resources that aid decision making, maintains an objective view of the change process, and change team on ways to carry out their responsibilities effectively.
• Provides objective feedback and the change team.
• Establishes strong relationships with the project sponsors, project manager, core project team, service manager and other key stakeholders
• Takes ownership for the Change Management status meetings and updates
• Accountable for the change related communication and presentation

• Adopts and uses the Change Leadership processes and templates and MoC operational processes for delivering new services, releases or enhancements.
• Develops the detailed scope of the change.
• Develops and execute change plans in conjunction with Change Team.
• Refines change plans based on organizational assessments.
• Works with sponsors to secure resources.
• Shares, leverages, and coordinates the change with other change programs.
• Is accountable for the proper execution of the change process.
• Performs project management tasks for the change.
• Effectively plans and use change readiness measures with the organization.
• Educates the Change Team, Project Owner and technical leads on the dynamics of change.
• Transfers knowledge and capability to others.

• 7+ years of direct experience in organizational change management with focus on communications, stakeholder management and learning using today’s social media and other technologies.
• Demonstrated knowledge of Management of Change processes. [Note: Prosci processes or equivalent]
• Previous experience with client in this or similar role is a valued differentiator amongst candidates.
• Up-to-date understanding of the corporate organizational change management field – techniques, technology, issues, concerns, and methods.
• Ability to drive consensus across multiple stakeholders and to deliver a consolidated change plan across multiple media and audiences, including international.
• Strong creative negotiating, problem solving, and interpersonal skills.
• Strong communication and presentation skills and authoring of executive presentations/communication
• Strong interpersonal skills and knowledge of organizational behavior principles.
• Strong project management experience to stay on schedule under tight, frequently client changed deadlines.
• Experience in working directly with customers, team members, technical experts, and professional staff.
• Ability to function in fast paced, deliverable driven environment and multi-task across multiple projects at once.
• Expert experience with Microsoft products – Office [Word, PowerPoint], Outlook, SharePoint and Project.

• Project Management 6-10 yrs
• Process Improvement 0-2 yrs
• Change Management 6-10 yrs
• Large projects 6-10 yrs