- Can use multiple operating environments (Windows, DOS, Mainframe).
- Can organize and handle calls with speed and accuracy.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
- Can work with complex computer applications and resource materials.
- Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word