Job Details

  • Title: Transformation Process Designer
  • Code: RCI-0405
  • Location: Chicago Illinois (IL) 60603
  • Posted Date: 04/05/2021
  • Duration:
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  Job Description

Our client has a global footprint in the financial banking industry and is embarking on a multi-year strategic initiative to replace the system that drives their operating model. This initiative requires an innovative leader that can work closely with both Operations and Technology to deliver against the vision. The ideal candidate will have an innovative mindset, willing to challenge ideas, designs, direction, and approach.

The Transformation Process Designer role will drive the new system design in partnership with the Operations subject matter experts and end users. Candidate will be responsible for drafting proposed system designs and vetting with the necessary stakeholders. Necessary skills include hands-on experience using techniques to elicit user stories, facilitate, and gain consensus. Lean/Systems thinking and servant leadership experience is a plus. Designs should use phased implementation, ensuring that the essential features are delivered first and nice to have improvements are layered on thereafter.

The designer will also interlock with Technology once the design is ready for coding/implementation. Doing design reviews, drafting user stories, and approving the increments are all part of the job.


Required skills:

  • Working knowledge of Wholesale Lockbox processing, end to end preferred
  • Ability to document complex processes using workflow diagrams (Visio preferred)
  • Ability to create a proposal for a process and review with Operations and Technology
  • Ability to produce iterative system/process designs, starting with the minimal viable product and layering on features that work toward the target state
  • Experience with facilitating brainstorming sessions and effectively driving a group to consensus to determine a win-win situation for all
  • JIRA software knowledge, specifically required for writing user stories and managing Epics

Demonstrates the following behaviors:

  • Logical thinker
  • High attention to detail
  • Collaborative
  • Motivated          
  • Resourceful

Nice to have skills:

  • A basic understanding of technical concepts such as:  JSON files, databases, and APIs
  • Knowledge of Agile tools:  Balsamiq or similar wireframe technologies, Confluence, Swagger
  • An understanding of Agile software development (ie. Scrum, Lean, and/or Kanban)
  • Practical experience with writing user stories that have clear business value and acceptance criteria
  • Work experience in other roles such as:  Business Analyst, Tester, Production Support, Subject Matter Expert