Job Details

  • Title: Medical Information Analyst
  • Code: RCI-11221
  • Location: Madison New Jersey (NJ) 07940
  • Posted Date: 04/07/2021
  • Duration: 6 Months

  Job Description

Remote position for now but will have to be onsite once restrictions are lifted


Updates from manager
  • Pharmacy tech with customer service exp will also work

  • Training period is 3 weeks to a month
  • 50-70 inbound call per day
  • Healthcare background needed
  • Bachelor’s degree in Healthcare or Business related field from an accredited college or university, and a minimum of one (1) year directly related experience; or, an equivalent combination of education and/or experience.
  • Speaking with healthcare providers on phone
  • Previous call center experience, previous industry or healthcare related experience in a customer facing role.
  • Patient care coordinator or medical; coordinators will work fort this role
  • Call center environment
  • E mail responses is involved in this role
  • Someone with call center healthcare exp will work
  • CSR in healthcare exp will work

Description Details

Are you open to look at candidates willing to relocate?

  • No but, open to remote candidates available in EST hours.

Years of experience/education and/or certifications required:

  • Bachelor’s degree in Healthcare or Business related field from an accredited college or university, and a minimum of one (1) year directly related experience; or, an equivalent combination of education and/or experience.

What are the top 3-5 skills requirements should this person have?:

  • Strong oral communication (speaking to customers directly), comfortable working/being trained remotely, comfortable with technology and using multiple applications at once.

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?

  • Previous call center experience, previous industry or healthcare related experience in a customer facing role.

What type of environment is this person working in?

  • Remote at this time- however it is a group setting normally (call center).

Work Schedule (Define days,# of hours)/ Is Overtime offered or required?

  • Monday-Friday, 8:00am-5:00pm EST. Overtime is not offered.

Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)?

  • We are all working remotely at this time and do not have a return to office date. Pre-COVID we were allowed 1 work from home day per week.

Will there be Domestic and/or International Travel?

  • No

Job Description:

Medical Information Workflow Analyst

Summary:

  • Under close supervision, receives and processes approved medical inquiries including speaking with the caller, coordinating follow-up action, documenting requests and responses, and developing, maintaining and updating the database files.

Essential Job Functions:

  • Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
  • Receives, triages, and processes product identification calls, including speaking with the caller and documenting the request from the call into the Medical Information Database.
  • Responsible for identification and coordination of transfer of any query that is beyond the scope of approved responses and requires an Allergan Medical Information Department staff member to offer a peer medical information reply.
  • Responsible for Unsolicited Requests (Sales Representative/MSL) case data entry clean up and auditing.
  • Assists with the processing of outgoing responses via database and hard copy mailings, as needed.
  • Assists and collaborates with the Operations department on the Medical Information portal.
  • Responsible for Medical Information shared mailbox triage and handling.
  • Identifies Adverse Events and Quality Complaints to triage appropriately and runs Reconciliation Reports per Compliance.
  • Coordinates Global Scientific Information requests to the appropriate medical personnel.
  • Performs related duties, as assigned.

Required Knowledge and Skills:

  • Food and Drug Administration (FDA), and other regulatory requirements.
  • HIPAA Privacy Laws
  • Call Center experience preferred.
  • Customer service procedures and techniques.
  • Computer systems, database and software applications.
  • English usage, spelling, grammar and punctuation.
  • Current company policies and procedures, including safety rules and regulations.
  • Standard office procedures, practices and protocols.
  • MS Office (Access database knowledge, Excel, Outlook, etc.) preferred.
  • Previous Medical/Scientific experience preferred.

Skills in:

  • Managing multiple duties, tasks and assignments within time constraints and/or deadlines.
  • Establishing and maintaining effective working relationships with individuals contacted in the course of work.
  • Operating computer systems and database and software applications.
  • Maintaining and updating manual and electronic files and filing systems.
  • Communicating clearly and concisely, both orally and in writing.

Physical Requirements and Working Conditions:

  • Requires the ability to sit, stand, walk, bend and operate a personal computer for extended periods, communicate via telephone, computer and/or face-to-face contact and use basic office equipment such as copier/printer and fax machines regularly in the course of work.
  • Work is performed in an office environment.
  • Noise levels in this environment are within the normal range.

Minimum Qualifications:

  • Bachelor’s degree in Healthcare or Business related field from an accredited college or university, and a minimum of one (1) year directly related experience; or, an equivalent combination of education and/or experience