Job Description Details:
The Credit Collections Coordinator is responsible for the proactive evaluation, investigation and timely collection of outstanding accounts receivables. He/she manages medium to high level customer accounts as defined by sales volume, credit exposure, risk and/ or other factor(s).
Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution.
Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
Perform customer financial analysis to recommend and establish credit lines. He/she also ensures that accounts remain within the assigned credit limits as well as assess and mitigates financial risk.
Drive desired customer payment behavior through visits, calls, reports and other forms of timely and insightful contact with customers. He/she also employs collection technique and negotiation to maximize cash flow and create a favorable financial relationship and customer experience.
Analyze data, trends, drivers and root cause in customer payment behavior. He/she also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.
Identify/ execute opportunities for process improvements to increase efficiency.
A minimum of a Bachelor’s Degree is required
A minimum of 1 years of experience in Finance, Accounts Payable/Receivable, Accounting or related industry experience is required.
Collection experience is preferred.
Microsoft Office – Intermediate skill level is required. (For example, candidate must have proficiency to utilize excel charts, pivot tables and v-lookup).
Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a meaningful way cross functionally and to different levels of leadership, problem solving skills, sense of urgency.
Process Excellence knowledge or certification would be helpful.
Approximately 10% travel is required (domestic or international to customer locations and/or sites).
Position is located in Tampa, FL.