Job Details

  • Title: Program Manager I
  • Code: RCI-14963-1
  • Location: Fremont California (CA) 94555
  • Posted Date: 09/14/2021
  • Duration: 12 Months
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  Job Description

The goal of the ISOS SEV Program is to support and improve our customer’s incident lifecycle management programs. An enduring effort within the program is the operationalization and standardization of incident management review process.

Depending on the Level (0 most severe, to 4 planned event), a SEV can indicate massive outages covering multiple owned products, to minor outages in our infrastructure.

As PMs we manage the incident management review (SEV Review) process to help teams understand their SEVs.
Job Responsibilities:
• Manage weekly Incident Review operational requirements.
• Coordinate weekly Review meetings, ensure presenters and attendees are prepared.
• Track, manage, and ensure execution of high-priority incident tasks.
• Provide strategic, and tactical incident trend analysis to partner teams.
• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Confer with management, production and marketing staff to discuss project specifications and procedures.

Exp in tech company a plus


Pm org within infra nestled in infra data center

Incident management program support

Support both infra and product group

Lifecycle management

Incident management review