Job Details

  • Title: Customer Service Representative
  • Code: RCI-17853
  • Location: Kansas City, MO 64114
  • Posted Date: 10/13/2021
  • Duration: 6 Months
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  Job Description

Time - 8AM to 5 PM


  • Make outbound phone calls to clinics to obtain required paperwork for drug and alcohol testing.
  • Maintain accurate documentation in Excel spreadsheets to track progress and performance.
  • Work through all emails received which may contain sensitive data and requires printing and faxing to our image processing workflow.
  • Communicate internally to ensure daily production requirements are met.
  • Observes legal and ethical guidelines for safeguarding patient and company confidentiality.

Basic Qualifications:

  • High school diploma or general education degree (GED) and 2-3 or more years of related experience.
  • Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications:

  • Prior drug testing knowledge
  • Federal DOT Drug Testing regulation knowledge
  • Ability to understand and explain general collection, laboratory and medical review procedures


  • Effective written and spoken communication
  • Intellectual curiosity and the passion to learn
  • Ability to multi task and complete each task in a timely manner