Job Details

  • Title: SNOC Specialist
  • Code: RCI-7677
  • Location: Akron, OH 44320
  • Posted Date: 11/23/2021
  • Duration: 12 Months
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  Job Description

SNOC Specialist

  • Systems & Network Operations Center (SNOC) Specialist ---- This position works 12 hour shifts in order to provide 7 x 24 x 365 support. Candidate must be available to work day and night shift, weekends and holidays. 

Job Summary:


This position is responsible for the daily operational support in client’s System & Network Operations Center (SNOC). SNOC provides continuous proactive monitoring and first level admin support of the IT systems including servers, network devices, applications, databases, voice systems and energy management systems.



  • Analyzing/Troubleshooting UNIX/Linux server configurations and processes
  • Analyzing/Troubleshooting Microsoft server configurations and processes
  • Basic database administration
  • Monitoring network traffic, analyzing network problems and performance
  • Responding to alerts from system monitors & performing first level problem identification and resolution
  • Issuing tickets for problem escalation
  • Performing batch scheduling functions, including monitoring and execution
  • Supporting multiple teams during event identification, escalation and resolution


  • An associate's or bachelor’s degree in Computer Science or related discipline is preferred but equivalent work experience will be considered in lieu of a degree
  • Strong problem solving and communication skills (verbal and written)
  • Strong multitasking ability including monitoring a continuous flow of alerts while performing troubleshooting and system administrative tasks
  • Highly motivated, creative thinker with proven ability to troubleshoot and solve problems in a production support environment
  • Network & Windows troubleshooting and administrative skills
  • Familiarity with Linux/Unix operating system and commands