Job Details

  • Title: Customer Service Representative
  • Code: RCI-14466351
  • Location: Fort Worth, TX 76134
  • Posted Date: 01/05/2022
  • Duration: 12 Months
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  Job Description

Time - 7am and 6pm

 

Duties:

  • The Senior Customer Care Associate will provide professional and efficient customer service to customers, consumers, sales force, and internal departments by processing incoming orders, returns, credit requests, inquiries, and other transactions.
  • Must be able to quickly respond to changes in the job such as process and procedure changes, incorporating new product line knowledge, professionally handling sensitive product retrievals, and be able to adhere and conform to evolving published schedules
  • Must maintain exceptional communication skills written and verbal, be able to remain calm during periods of heightened stress, can work successfully with a wide range of personalities and expertise levels, naturally demonstrates ownership and accountability, and willing to exhibit courage to professionally speak their mind and be present in the business
  • Handling of Sales Force administrative functions and issues to increase Sales Force selling time. Perform account management activities including, but not limited to:
  • Perform order management activities including, but not limited to:
  • Purchase order processing: EDI, telephone, fax, eCommerce
  • Unavailable product review
  • Order reconciliation activities
  • Handle shipping issues including, but not limited to:
  • Proof of delivery verification
  • Expedited shipping requests
  • Order issues resolution: shortages, overages, damages, and late deliveries
  • Field customer calls including, but not limited to:
  • Answering inbound calls from customers, and various other internal departments
  • Case initiation and engineer forward resolved resolutions
  • Transform customer adoption of digital platforms
  • Making outbound calls to customers, and various other internal product management activities

 Minimum Qualifications:

  • The ability to fluently read, write, understand and communicate in English
  • years of relevant Customer Service Experience, preferably in the Medical Device Industry
  • MS Office, MS Outlook, 10-Key and typing proficiency, accuracy and attention to detail, communication skills and problem solving skills in a business professional environment required.

Education:         

  • High School Diploma or equivalent (college degree preferred)