Job Details

  • Title: Hardware Support Technician
  • Code: RCI-15230-1
  • Location: Cleveland, OH 44114
  • Posted Date: 01/14/2022
  • Duration: 6 Months
Talk to our Recruiter

  Job Description

Job Description:            
  

Job Title: Hardware Support Technician

Role will be 100% on site.

The resource will be responsible for setting up user workstations, including PC peripheral equipment (Monitors, Docks, Keyboard, Mouse, Headset), in preparation for our return to the office effort.

Primary responsibilities include:

  • Basic technical support and assistance delivered either remotely or in person.
  • Will be required to respond to customer inquiries on technical products and services, including installation, troubleshooting, and maintenance.
  • Will be expected to documents client interactions utilizing a ticketing software to log incidents and resolution.
  • Should be able to resolve problems and escalate as needed.
  • May require a college degree or technical certificate(s) along with relevant experience.
  • Professional demeanor and communication skills are a must.
  • Might be expected to be on call on off hours.
  • 5-9 years of relevant experience.