Job Details

GENERAL PURPOSE:

• Support, promote, and maintain the Quality System.
• Contribute to the ongoing improvement of the system and the overall product quality.

ESSENTIAL JOB FUNCTIONS:

• Audits quality systems, processes, and products.
• Conducts final inspections and batch/ticket reviews as required.
• Facilitates root-cause analysis of internal nonconformance and customer service issues, follows-up, and records corrective actions.
• Determines and communicates acceptability of product and action for handling nonconforming product.
• Writes work instructions and procedures for quality functions and facilitates the development of work instructions for other departments.
• Responds to operators’ questions about the Quality System.
• Interacts with managers, supervisors, and customers and leads in writing, over the phone, and in person.
• Provides training of Quality Systems as required.
• Promotes a positive quality culture.
• Assists in project management responsibilities.
• Leads internal audits, including planning, scheduling, conducting, and reporting of internal audit results as needed.
• Analyzes and trends internal nonconformance, customer complaints, and internal audit results.
• Defines levels of acceptance for quality defects using samples, drawings, and/or definitions.
• Clarifies and simplifies existing Quality System documentation.
• Attends customer meetings.
• Presents data to all levels of the organization.
• Makes corrections to Quality Management System to comply with regulatory and/or customer requirements.
• Coordinates/Manages Change Control Process.
• Responds to customer audits and questionnaires.
• Backs up to the Quality Manager.
• Prepares presentations (GMP, MRM).
• Hosts customer, ISO, FSC and SFI audits.
• Closes all misprints within the Document System.
• Performs other job duties as assigned.

QUALIFICATIONS:

• Associate’s Degree preferred.
• Must be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.
• Must be able to read and interpret documents such as operating and maintenance instructions and procedure manuals and safety rules.
• Must be able to write routine reports and business correspondences.
• Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, common scientific and technical journals, financial reports, and legal documents.
• Must be able to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
• Must have the ability to use basic algebra and geometry to calculate figures and amounts such as discounts, interest, commission, proportion, percentage, area, circumference, and volume.
• Must have proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
• Must have the ability to communicate effectively by telephone and provide information/assistance to customers.
• Must have knowledge of modern office procedures and methods including, but not limited to telephone communications, office systems, and record keeping.
• Must be able to establish, maintain and retrieve permanent files.
• Must be able to meet and/or pass the minimum requirement on a mechanical test.
• Must have a general understanding/knowledge of machinery, tools, and gages for auditing, troubleshooting, and calibration.
• Must be able to maintain good attendance.
• Must be able to perform all essential functions of this job with or without reasonable accommodation.