- Title: Customer Service Representative
- Code: RCI-23350
- Location: Gainesville, FL 32607
- Posted Date: 05/13/2022
- Duration: 12 Months
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- Name:Hardik Patel
- Email: firstname.lastname@example.org
- Phone: 908-704-8843 ✖ 255
- The candidate will be working in a call center environment and tasked execute a specific number of outbound reminder calls, to patients, each day and also monitor inbound lines for potential calls.
- Experience with Brightree is preferred.
- Must have working knowledge of Excel, Word, PowerPoint, OneNote, and Outlook.
- Role requires high attention to detail, strong communication skills, and the ability to document conversations/activities while also actively listening to customers.
- Must have a passion for helping people and is expected to actively participate in team meetings and functions.
- 0-3 years experience required.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Previous experience may be required.