Job Details

  • Title: Customer Service Representative
  • Code: RCI-23350
  • Location: Gainesville, FL 32607
  • Posted Date: 05/13/2022
  • Duration: 12 Months
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  Job Description

Description:

  • The candidate will be working in a call center environment and tasked execute a specific number of outbound reminder calls, to patients, each day and also monitor inbound lines for potential calls.
  • Experience with Brightree is preferred.
  • Must have working knowledge of Excel, Word, PowerPoint, OneNote, and Outlook.
  • Role requires high attention to detail, strong communication skills, and the ability to document conversations/activities while also actively listening to customers.
  • Must have a passion for helping people and is expected to actively participate in team meetings and functions.
  • 0-3 years experience required.
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Previous experience may be required.